If a buyer fails to confirm receipt of your e-lnvoice, it can disrupt the invoicing process, especially for compliance or transaction finalization. Here’s the right course of action:
Reach Out to the Buyer Directly:
Contact the buyer through their preferred communication channels to remind them about confirming the invoice. Ensure they have received it and can access it via their Access Point Provider (APP).
Verify Delivery:
Use your Access Point Provider's dashboard or confirmation logs to verify whether the invoice was successfully transmitted to the buyer's APP. If the invoice shows as “delivered,” confirm that the buyer has the correct decryption key or access credentials.
Set Clear Policies for Confirmation:
For future transactions, include terms in your agreement with buyers about the prompt confirmation of invoice receipt to avoid such issues.
Maintain Your Records:
Even if the buyer does not confirm receipt, ensure the e-lnvoice remains recorded in your system for audit and compliance. The FIRS e-lnvoice platform maintains a trail of issued invoices, providing you with legal proof of submission.
