If you receive invoices that do not belong to your business or are not your transactions, you should follow these steps to resolve the issue promptly and in compliance with the FIRS e-Invoicing guidelines:
1. Review the Invoice Details
Cross-check the invoice to ensure it wasn’t generated for a legitimate transaction associated with your business. Verify details such as the Invoice Reference Number (IRN), transaction amount, and buyer/seller information.
2. Report the Invoice to Your Service Provider
Since buyers can not reject invoices directly, promptly escalate the issue through your Access Point Provider (APP).
3. Notify FIRS via Official Support Channels
In addition to escalating through your APP, you should also log the case via the official FIRS e-Invoicing Helpdesk or your Tax Office, ensuring a record of the complaint is created for audit and compliance purposes.
4. Monitor for Resolution and Recurrence
Work with your APP and FIRS to track the resolution status. Also, confirm that your TIN and business profile are correctly configured in the e-Invoice system to minimize the risk of similar occurrences in the future.
