If you receive invoices that do not belong to your business or are not your transactions, you should follow these steps to resolve the issue promptly and in compliance with the FIRS e-Invoicing guidelines:
Review the Invoice Details:
Cross-check the invoice to ensure it wasn’t generated for a legitimate transaction associated with your business. Verify details such as the Invoice Reference Number (IRN), transaction amount, and buyer/seller information.
Reject the Invoice:
Using your Access Point Provider (APP) endpoint, reject the invoice by flagging it as invalid. Most APP systems have built-in features for rejecting invoices that do not match your transactions.
Monitor for Recurrence:
Ensure your business profile and associated information are correctly configured in the e-lnvoice system to avoid future occurrences. This might include validating your TIN, and Access Point Provider configurations.
