Hello Support,
We’re currently encountering an issue while trying to reach the authentication endpoint.
We are sending our request to this full URL:
https://{BASEURL}/api/v1/utilities/authenticate
The response we receive is:
{
"code": 401,
"public message": "Invalid auth Credentials"
}
After further testing, we noticed the following:
- When using the DigitalOcean link, we get a 401 Unauthorized response.
- When using the app.firsmbs link, we get a 404 Not Found response.
This suggests that the correct endpoint might be the DigitalOcean link, since it returns a valid authentication-related status code
Could you please confirm if the DigitalOcean endpoint is the correct and active one for authentication?
Also, please note that we are onboarded as “APP.”
So far, we've used all our available credentials and even the test example credentials but still same issues
Thank you for your time and assistance.