Dear Leela & mileke,
Thank you for your enquiry.
Document Code 380 – Credit Invoice
This is used when you need to issue an actual credit note to adjust or reverse part (or all) of a previously issued invoice.
It reflects the final credit adjustment and is transmitted directly into the e-Invoicing system as the official credit document.
Document Code 395 – Credit Note Request
This is not an actual credit note.
It is used when a customer is requesting the seller to issue a credit note. It serves as a notification or request but does not change the original invoice on its own.
Which should you use to adjust the original invoice?
You should use 380 – Credit Invoice, as this is the correct document type for issuing a credit note that legally adjusts the original invoice within the e-Invoicing system.
