Hello Support,
We attempted to access the following API endpoint:
{{HOST}}/api/v1/utilities/authenticate
Host URL : https://eivc-k6z6d.ondigitalocean.app
For Email ID and Password, we have tried passing our Taxpayer email ID and Password it failed.
Then we tried passing our SI email id and password credentials it also failed.
We also tried sample as below it also failed.
{
"email": "test@test.com",
"password": "password"
}
In all the cases we just get below response...
cases, we consistently receive the following response:
{
"code": 401,
"data": {
"id": "c5713e91-0b30-4d6e-80f6-b40565696e82",
"status": "401 Unauthorized",
"message": "Invalid login Credentials.",
"received_at": "2025-09-17T10:39:01.981504907+01:00",
"entity_id": ""
}
}
For your reference, our role is System Integrator.
What are we missing?
Could you please assist in resolving this issue or confirm if there are any additional steps or permissions required for successful authentication?
Also We tried to test/validate endpoint but we got error saying “invalid Business Id”
Note : We used sample Json provided for testing /validate endpoint under Docs >“Testing” Tab
{
"code": 400,
"data": null,
"message": "error has occurred",
"error": {
"id": "22a6d64d-453d-49c8-8bdd-8cd0a63b94ad",
"handler": "invoice_actions",
"details": "this business does not exist",
"public_message": "validation failed: we are unable to process your request. also confirm this is not a duplicate request"
}
}
Thank you,
